Accurately track the gold standard of customer experience metrics and predictor of business growth known as Net Promoter Score (NPS) to gauge overall guest sentiment and perception of your restaurant. Use your NPS score to benchmark your restaurant against others locally and internationally.
Empower your wait staff managers with real-time customer feedback to identify areas of improvement that are crucial for success in their service execution and ultimately customer happiness and sales growth.
Use service reviews across a variety of categories to measure and rank the performance of teams & individuals so you can easily identify those who need help and reward those that are providing stellar service. You can also use them to motivate and incentivize teams with restaurant targets and competitions.
Assess how a new menu item, or change in how you make a certain menu item resonates with your guests by customizing survey questions to capture their feedback within any given time frame.
